tag:blogger.com,1999:blog-30539899.post6300909572093848447..comments2022-07-08T02:07:28.326-07:00Comments on Dani's Perspective on SaaS: Maturity Model for SaaS Service OperationsDani Shomronhttp://www.blogger.com/profile/11583137732143486946noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-30539899.post-5607165699945640572010-01-20T11:49:36.076-08:002010-01-20T11:49:36.076-08:00I am not that techie...but I think everyone is mis...I am not that techie...but I think everyone is missing the point than ITIL is not the main discussion point here... it is an example of a 'top level' structured model. What do we think of the 1st draft maturity model. Really good first draft. Very real and starting to define fairly accurately a typical progression for SaaS companies...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30539899.post-46914766618693005852009-11-02T07:36:46.173-08:002009-11-02T07:36:46.173-08:00Aryeh,
Since the Common Sense Scale has not yet be...Aryeh,<br />Since the Common Sense Scale has not yet been perfected, we will have to do with what we have.<br />ITIL is all about common sense, but putting a framework around it - at least this is my view. <br />There may be companies out there that are spending loads of money on implementation and not getting valuable results because they are focusing on the structure instead of the intent. Perhaps. In my SaaS world, most companies are small enough to be able to implement within weeks and reap the benefits immediately.Dani Shomronhttps://www.blogger.com/profile/11583137732143486946noreply@blogger.comtag:blogger.com,1999:blog-30539899.post-70227827458957818252009-11-02T03:39:51.440-08:002009-11-02T03:39:51.440-08:00As a newbie, I have looked up 'ITIL', '...As a newbie, I have looked up 'ITIL', 'Criticisms of ITIL' and 'ITIL alternatives'.<br /><br />Do you think the following citation refers to what could be a serious challenger to ITIL?<br /><br />"The safest and most cost effective alternative to ITIL to date has been identified as good old fashion common sense" <br /><br />How do you certify an enterpise's common sense?Unknownhttps://www.blogger.com/profile/16329906563740859002noreply@blogger.comtag:blogger.com,1999:blog-30539899.post-28462537922011756002009-05-21T10:14:14.880-07:002009-05-21T10:14:14.880-07:00Paul,
As I have mentioned, I am using ITIL as a fr...Paul,<br />As I have mentioned, I am using ITIL as a framework for practices, not as a target in itself.<br />SaaS Ops and IT Ops have much in common, though there are different emphases.<br />I believe that discipline and ITIL practices in SaaS are even more important than in the IT shop, as IT will be around even if everyone hates it and complains about it. the SaaS company will cease to exist if they do not deliver the availability, performance and customer sat.Dani Shomronhttps://www.blogger.com/profile/11583137732143486946noreply@blogger.comtag:blogger.com,1999:blog-30539899.post-64525677929019152542009-03-24T07:16:00.001-07:002009-03-24T07:16:00.001-07:00I'm not pretty sure about the linkage you describe...I'm not pretty sure about the linkage you describe there for Maturity Model and ITIL. Eventhough ITIL v3 is much more focused on Services, to me it's kind of strange from the very beginning the Service Operation for SaaS. Should there be much difference from common IT Opps? probably not but on Billing and Provisioning. Maybe on the maturity process I'm missing the business value linkage, so it becomes more than just no-so-diffent IT Service (@lower cost), but a business enabler.Raul Palacioshttps://www.blogger.com/profile/13443032992780620848noreply@blogger.comtag:blogger.com,1999:blog-30539899.post-28471403343394540252009-03-23T22:21:00.000-07:002009-03-23T22:21:00.000-07:00I agree with you about ITIL not being a foolproof ...I agree with you about ITIL not being a foolproof solution, and that it doesn't promise success, but SaaS companies are usually so undisciplined that adherence to any set of practices would be a huge improvement. Perhaps there are successful companies that are in a state of anarchy, but they will never be able to scaleDani Shomronhttps://www.blogger.com/profile/11583137732143486946noreply@blogger.comtag:blogger.com,1999:blog-30539899.post-13332301716939451122009-03-23T16:30:00.000-07:002009-03-23T16:30:00.000-07:00It all sounds good ..but... I've seen and heard of...It all sounds good ..but... I've seen and heard of companies trying to do ITIL - after spending millions in training and nice little green note books and it never seems to catch. So much of this is a part of the company's fabric. I known some awful companies that manage to the letter - and some very successful companies that are complete anarchy. <BR/><BR/>Maybe we should approach this as a 12 step model ;-)Unknownhttps://www.blogger.com/profile/17745295137585088860noreply@blogger.com