tag:blogger.com,1999:blog-30539899.post2762497745725714682..comments2022-07-08T02:07:28.326-07:00Comments on Dani's Perspective on SaaS: Discipline (or lack thereof) and Operational FatigueDani Shomronhttp://www.blogger.com/profile/11583137732143486946noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-30539899.post-63666832744643874672012-12-05T08:41:24.970-08:002012-12-05T08:41:24.970-08:00I'm already sold on change management (and inc...I'm already sold on change management (and incident management, by the way). What I am really looking for is a better tool than ticketing to track workflow in SaaS operations teams. I've tried tickets, I've tried Kanban. Scrum doesn't really work. Do you have any blogs or musings on this topic?Davidhttps://www.blogger.com/profile/02218645427688639782noreply@blogger.comtag:blogger.com,1999:blog-30539899.post-24751967694337500952012-12-05T08:40:17.821-08:002012-12-05T08:40:17.821-08:00I'm sold on standard change management process...I'm sold on standard change management processes, whether conventional or more agile based. The same goes for incident management. They are two critical parts of the operational process. What I am really interested in, though, is how to manage time and workflow for the operations teams. Do you have any blogs on that?Davidhttps://www.blogger.com/profile/02218645427688639782noreply@blogger.comtag:blogger.com,1999:blog-30539899.post-9228166426039014462010-02-08T08:43:38.885-08:002010-02-08T08:43:38.885-08:00I could agree, but I think the comment should have...I could agree, but I think the comment should have more info than it has.<br />What kind of info are you looking for?Dani Shomronhttps://www.blogger.com/profile/11583137732143486946noreply@blogger.comtag:blogger.com,1999:blog-30539899.post-31562496651661621542010-02-07T22:57:09.867-08:002010-02-07T22:57:09.867-08:00Easily I assent to but I think the post should hav...Easily I assent to but I think the post should have more info then it has.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30539899.post-67930193908679655462010-02-02T06:30:37.508-08:002010-02-02T06:30:37.508-08:00Genial dispatch and this mail helped me alot in my...Genial dispatch and this mail helped me alot in my college assignement. Thank you for your information.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30539899.post-12777318918358577242009-11-08T07:30:59.812-08:002009-11-08T07:30:59.812-08:00Dani,
Interesting post.
I found a lot of resembla...Dani,<br /><br />Interesting post.<br />I found a lot of resemblance between Ops management and development management.<br />Engineers are 'good doers' by nature. Nobody is trying to harm any system and distabalize it. <br />It's a matter of local vs. global optimizations.<br />Local optimization in many cases result in worse system service level performance.<br />Once teams have enough transparency and visibility they will make the right choices.Guy Nirpazhttps://www.blogger.com/profile/16110455243678144584noreply@blogger.com